Frequently Asked Questions

Common Questions

  • Do you offer 24/7 emergency service?

    Yes! We are available 24/7 to assist you with emergency services.

  • Can I get a free quote for my restoration or plumbing service?

    Yes! We offer free estimates for all our restoration and plumbing services. Simply give our Master Pro experts a call or contact us online by visiting our contact page to get your free quote today!

  • Do I need to move out during the restoration process?

    The livability of the building will vary based on the extent and severity of the damage. You will need to consult your insurance provider for additonla living arrangments.

  • How long will the restoration process take?

    This is a difficult question to answer as the time it takes to restore a property can vary greatly depending on the extent of the damage, the materials used in the construction of the property, and other factors. However, in general, it is safe to say that it can take anywhere from a few days all the way up to a few months to restore a property after it's been damage. To get a more accurate estimate for your particular situation, call the professionals at Master Pro today.

  • Will I have access to my belongings if you store them for me?

    Absolutely! We kindly request for enough amount of time to schedule a meeting between one of our representatives and yourself at our facilities. 

  • How can I tell if I have mold?

    If the presence of mold is not apparent, it can often be detected by its distinct musty or earthy odor. In such instances, it is advisable to seek the expertise of a professional indoor air quality specialist who can conduct a thorough assessment.

  • What should I do if I find mold in my home or business?

    If you discover mold in your home or workplace, it is crucial to take action right away. You have the option to personally clean the mold issue or seek assistance from a professional. Additionally, it is vital to thoroughly investigate the underlying cause of the water that led to the mold growth and implement necessary measures to resolve it. Mold growth can be triggered by various sources, such as improper maintenance of relative humidity levels, flood damage, condensation from AC, burst pipes, leaking appliances, plumbing issues, roof leaks, ect.

Insurance Questions

  • Does Master Pro accept my insurance?

    Yes! We are happy to work with any insurance company. As soon as you initiate the claim, rest assured that we will handle everything else for you.

  • When should I call my insurance company after a disaster?

    Contact your insurance provider to initiate the claim process immediately after getting in touch with a restoration company. Your insurance company will then send an insurance adjuster, who will assist in assessing the extent of coverage for your claim.

  • What is the insurance process like?

    An overview of what to expect during your insurances proccess includes:

    1. You will first open a claim with your insurance company.

    2. An insurance adjuster will be sent to your porperty who will determine the extent of coverage for your claim.

    3. You'll be pay the deductible to us, and we will collect the remaining payment from your insurance company.

Didn't Find Your Question?

Call us at (866) 407-3786 and one of our experts will happily assist you.

We Work With All Insurance Companies

At Master Pro it is our utmost priority to provide all Southern California residents with quality, affordable restoration and plumbing services. We work with a wide range of insurance companies and will work with you or your insurance provider directly to coordinate a plan that works for you. Please feel to call our office at (866) 407-3786 to inquire about the insurances we accept and we will do our best to answer any questions you may have.

Request a Free Estimate

To schedule a service or if you would like to receive a free estimate contact us online by filling out the form below or give us a call us at (866) 407-3786 today.